FAQ
How Can I Contact Witch Baby?
The best way to reach us is to E-mail spellbox@witchbabysoap.com for all questions or concerns.
Are Witch Baby’s products vegan?
All of our products are 100% vegan and cruelty free.
How can I track my order?
We currently have a 5 - 8 business day turnaround time in our facility stated at the top of our home page. That means it is going to take from 5 - 8 business days to ready your order in our facility before it ships. Once your order is packaged and labelled, you will get a shipping notification email containing the tracking number. This tracking number does take a day or two to update. Shipping usually takes 3 - 5 business days depending on your chosen shipping option and comes into effect after the 5 - 8 period in our facility.
How do I cancel my order?
As long as your order has not yet been shipped you can cancel it. E-mail us at spellbox@witchbabysoap.com and we are happy to process your cancellation.
I need to change/cancel my subscription HELP!
No worries! Changing your address in your Witch Baby Soap account does not update the address in your Spell Box subscription. If you have already been billed for your Spell Box Pre-Order, (recent address changes do not update already existing Spell Box Pre-Order invoices), please contact customerservice@witchbabysoap.com with any updated information so that we can manually update it. To change your address for your Spell Box subscription before your next bill period, log into your Witch Baby Soap account. Under your name, it should say Manage Subscription. Click that and use the login information you did when registering for your Spell Box subscription. From there, you can edit any info you'd like. https://www.witchbabysoap.club/tools/checkout/front_end/login
Does Witch Baby have a store? / I want to send you mail! / Can I pick up my order? Where are you located?
We do not offer local order pickups at this time, but you can shop in person at 11 Eastman Street Cranford, New Jersey! If you would like to send us mail you can do so at Witch Baby Soap 534 West Westfield Avenue Roselle Park, New Jersey 07204.
Is it normal for my soap/bath bomb/etc to change color?
Yes! Especially products containing natural colorants, herbs, flowers, or vanilla. Vanilla may turn soaps and bath bombs brown over time. Natural colorants have a tendency to fade over time. Vanilla and herbs may turn products brown.